These mean GameGuard could not download its update, usually a firewall, antivirus or network problem, or the update being cancelled. Letting it patch fixes it. Jump to your situation below or work through the methods in order.
Errors 340, 350 and 380 are all GameGuard update and download problems. Error 340 means GameGuard's patches failed to download, usually due to network issues or an overly restrictive firewall. Error 350 means the update was cancelled, either because the Cancel or Abort button was clicked or the connection dropped mid-update. Error 380 points to a problem with your internet connection or security software (the related 360/361 mean the patch process failed or GameGuard did not install cleanly). The fixes are to allow GameGuard through your firewall and antivirus so it can reach its update server, do not click Cancel or Abort during the update and press Retry if the connection stalls, and check your connection is stable (a wired connection helps, and close other bandwidth-heavy apps). If the update still will not complete, delete the game's GameGuard folder so the launcher downloads a fresh copy, and try again later in case the update server is busy. Because these are download errors, restoring GameGuard's access to its update server resolves them.
GameGuard updates itself from nProtect's servers before the game runs. Error 340 means those patches failed to download, Error 350 means the update was cancelled or the connection dropped, and Error 380 points to a connection or security-software problem blocking the download.
Restoring GameGuard's access to its update server fixes them: allow it through the firewall and antivirus, do not cancel the update and retry if it stalls, and make sure your connection is stable. Deleting the GameGuard folder forces a clean redownload if the update stays broken.
“The 300s are all update problems, so I think about the download path. 340 is the patch failing to come down, almost always a firewall or antivirus sitting on it, so allow GameGuard through both. 350 is someone hitting Cancel or the connection dropping mid-update, so do not cancel it and press Retry. 380 is the connection or security software. If it still will not patch, delete the game's GameGuard folder and let the launcher pull a fresh copy, and try again later in case their update server is just busy.”
GameGuard errors 340, 350 and 380 are update and download problems. Allow the game and GameGuard through your firewall and antivirus (Error 340), do not click Cancel or Abort during the update and press Retry (Error 350), and use a stable connection with no blocking security software (Error 380). Delete the game's GameGuard folder to force a clean redownload if it still will not update.
If updates keep failing on a known-good connection, a corrupted hosts file or a proxy can block GameGuard's server; check that your hosts file has no stray entries and disable any proxy, then retry. You can also submit your error to us for a tailored fix.
